Help Center

1. Log on www.origin.com with your Origin Account Email and Origin Password. You can see a login button in the upper right corner of the page. 2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On. 3. Click View to get the Backup Codes. Make sure the backup codes you submit on U7BUY are all UN-USED, you can also click Create New Codes if they are all used. Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work. You can watch the Video to learn about it:https://www.youtube.com/watch?v=YjPjEkfeu28

We apologize for the inconvenience. It could be the following reasons that you don't get all the coins you ordered, please read carefully and we guarantee the problem would be fixed. 1) Check the transfer list of your account, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought. If the cards are expired and unsold, you can relist it by yourself: a. Go to contact customer service and check the lowest price of the market in your FC24 games. b. Show us a picture of the lowest one. Then relist your unsold player 10k cheaper than the lowest one. c. After it was sold (it's easy to be sold ), you can contact us again and we will compensate you for the lost coins that you relist players to ensure that you can get full coins. If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you. 2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed. 3) Log out of your team and log back again, check if the coins amount shows correctly. 4) Check if you had given us the correct game account. You can contact us any time when you find you didn't get full coins, we will fix it right away once we get your feedback. You can watch the Video to learn about it:https://www.youtube.com/watch?v=gyrYugdVLec Note: How to contact customer service? Go to Help Center: https://www.u7buy.com/help-center

This happens when you log back into your account while the order status still shows Delivering. You need to wait until the order status shows Completed. Delivery system has a 30min cool down after it delivers the coins. You're not able to log in during this time even though the progress bar is full or the amount of coins seems right.

If your order shows Multiple Orders in 24Hrs. It means you have made at least 3 purchase or over 6M with FC24 coins in the past 24Hrs, for your club safety, we won't start the current order until it has passed 24Hrs after your last order was completed. We consider this to be necessary because your club might be at risk if we transfer coins too frequently. You can put all the coins you need in one single order next time, we do one time delivery and guarantee your account safety. You can watch the Video to learn about it:https://www.youtube.com/watch?v=evxnefPheUE

Delivering means we are delivering coins to your account at the moment. The normal coins delivery speed is 300K-500K/Hour, you can check the Progress bar and see how much time left. It might takes longer than the normal speed when stock is short or when we receive too many orders in short time, please wait patiently. You will see Completed in order status once the order is done. You will also receive email notifications when the order is done.

1. First you need to log in or sign up your U7BUY account. 2. Select the product you want to purchase, click Buy Now, you may need to provide the delivery information here, then you will be redirected to the checkout page. 3. You will be able to confirm the product you want to buy on the checkout page. 4. Select your preferred payment method, click Secure Payment and complete the payment. 5. Then find the order detail in your Purchase Order, you will also be redirected there automatically after a successful payment.